Privacy Policy

The Glamhosi, the export division of Hacks & Slacks Healthcare, is committed to handling your personal and business data with transparency, care, and discretion. This policy explains what we collect, how we use it, and the rights you hold over your information.

Information We Collect

Business Information

When you contact us, request samples, or enter a partnership, we collect your name, company name, job title, business email, phone number, country, and any additional details you provide through our forms or correspondence.

Usage Data

We automatically collect standard web analytics data, including IP address, browser type, pages visited, time spent, and referral source. This is used solely to improve our website experience and is never sold to third parties.

Communications

Any messages, emails, or enquiries you send us are stored securely to facilitate follow-up and maintain a record of your business relationship with us.

How We Use Your Information

Business Operations

To process enquiries, send quotations, manage orders, and maintain our partnership relationships. Your information is used strictly for the purpose for which it was provided.

Communication

To respond to your questions, send product updates, regulatory alerts, or industry insights relevant to your business — only where you have opted in or where we have a legitimate business interest.

Legal Compliance

To comply with applicable export regulations, financial record-keeping obligations, and any legal requests from competent authorities.

Data Sharing

We do not sell, rent, or trade your personal or business information. Data may be shared with trusted third-party service providers (such as logistics partners, cloud hosting, or payment processors) strictly to fulfil our business obligations, under confidentiality agreements. In cases where regulatory or legal requirements demand disclosure, we comply with applicable laws while protecting your data to the extent possible.

Data Security

We employ industry-standard technical and organisational measures to protect your data from unauthorised access, loss, or misuse. All communications and stored data are protected via encryption. While no system is entirely infallible, we continuously review and improve our security practices to maintain the highest standard of data protection.

Cookies

Our website uses essential cookies to ensure proper functionality and anonymous analytics cookies to understand how visitors engage with our content. We do not use advertising or tracking cookies. You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to browse our site.

Your Rights

You have the right to access, correct, or request deletion of the personal data we hold about you. You may also withdraw consent to marketing communications at any time by contacting us directly. We will respond to all legitimate requests within 30 days. Where applicable, you may also have rights under GDPR or other regional data protection legislation.

Data Retention

We retain business records for as long as required to fulfil the purposes outlined in this policy, or as mandated by applicable law (typically 5–7 years for financial and export records). Website analytics data is retained in anonymised form and does not identify individuals after 26 months.

Updates to This Policy

We may revise this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be published on this page with a revised effective date. Continued engagement with The Glamhosi after any update constitutes acceptance of the revised policy.